Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide your data. Failure to provide such data will have no consequences. This only applies insofar as no other indication is provided in the processing activities described below.
"Personal Data" means any information relating to an identified or identifiable natural person.
Server Log Files
You may visit our website without providing personal information.
Each time our website is accessed, usage data is transmitted to us or to our web hosting provider / IT service provider by your internet browser and stored in log data (so-called server log files). Such stored data includes, for example, the name of the accessed page, the date and time of access, the IP address, the amount of data transferred and the requesting provider.
Processing is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our services.
Contact
Controller
The controller responsible for the processing of personal data in connection with the Swiss online shop ch.japan-gourmet.com is:
UENO GOURMET AG
c/o Reviduna Revisions AG | Reviduna Consulting AG
Chriesbaumstrasse 6
CH-8604 Volketswil
Switzerland
Telephone: +49 6173 940 686
E-mail: info@japan-gourmet.com
Customer-Initiated Contact by E-Mail
If you contact us by e-mail on your own initiative, we collect your personal data (name, e-mail address, message text) only to the extent provided by you.
The data processing serves the purpose of handling and responding to your enquiry.
Where the contact serves the implementation of pre-contractual measures (e.g. consultation in the event of purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, such data processing is carried out on the basis of Article 6(1)(b) GDPR.
If contact is made for other reasons, such data processing is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your enquiry.
In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR.
We use your e-mail address solely for the purpose of processing your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
Collection and Processing When Using the Contact Form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you.
The data processing serves the purpose of establishing contact.
Where the contact serves the implementation of pre-contractual measures (e.g. consultation in the event of purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, such data processing is carried out on the basis of Article 6(1)(b) GDPR.
If contact is made for other reasons, such data processing is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your enquiry.
In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR.
We use your e-mail address solely for the purpose of processing your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
Collection and Processing When Using the Cancellation Button
If you terminate a subscription agreement concluded via our website by using the cancellation function provided on our website ("Cancellation Button"), we process the data entered by you in the confirmation form.
When using the cancellation function, we collect your personal data (name, e-mail address, where applicable your telephone number, information required to identify the contract to be terminated, and the date and time of submission of the notice of termination) only to the extent provided by you.
The data processing serves the purpose of providing you with a simple option to terminate your subscription agreement and of properly processing your termination request.
Processing is carried out on the basis of Article 6(1)(b) GDPR for the performance of the contractual relationship existing between you and us.
We use your e-mail address exclusively for processing your termination request. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
WhatsApp Business
If you contact us via WhatsApp, we use the WhatsApp Business service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp").
If your place of residence is outside the European Economic Area, this service is provided by WhatsApp Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
The data processing serves the purpose of handling and responding to your enquiry.
For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name, if provided, and any other data supplied by you within the scope of your enquiry.
For the service, we use a mobile device whose address book contains exclusively the data of users who have contacted us via WhatsApp. Consequently, personal data is not disclosed to WhatsApp unless you have already consented to such disclosure vis-à-vis WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc. in the United States.
For the United States, an adequacy decision of the European Commission exists under the EU-U.S. Data Privacy Framework (DPF). Meta Platforms Inc. has certified itself under the DPF and is therefore committed to complying with European data protection principles.
Where the contact serves the implementation of pre-contractual measures (e.g. consultation in the event of purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, such data processing is carried out on the basis of Article 6(1)(b) GDPR.
If contact is made for other reasons, such data processing is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in providing a fast and simple communication channel and responding to your enquiry.
In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data based on Article 6(1)(f) GDPR.
We use your personal data solely for processing your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
Further information regarding WhatsApp's terms of use and privacy policy can be found at:
Customer Account and Orders
Customer Account
When opening a customer account, we collect your personal data to the extent specified therein.
The data processing serves the purpose of improving your shopping experience and simplifying order processing.
Processing is carried out on the basis of Article 6(1)(a) GDPR with your consent.
You may withdraw your consent at any time by notifying us without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Your customer account will subsequently be deleted.
Collection, Processing and Disclosure of Personal Data in Connection with Orders
Age Verification
When purchasing alcoholic beverages, we carry out an age verification procedure in order to protect minors and comply with applicable legal requirements.
The age verification process is performed exclusively on our own systems. No data is transferred to external service providers or other third parties.
Any data entered during the age verification process is processed solely for the purpose of verifying legal age.
Identification document details, dates of birth and copies of identification documents are not stored.
Where the relevant functionality has been activated, only the date and time of a successfully completed age verification may be stored in order to avoid repeated age verification during future orders.
Processing is carried out on the basis of our legitimate interest in complying with legal provisions governing the sale of alcoholic beverages and protecting minors.
Advertising
Use of the E-Mail Address for Newsletter Distribution
We use your e-mail address for the transmission of information and offers by means of a newsletter, provided that you have expressly consented thereto.
The data processing serves exclusively the purpose of advertising communication.
For this purpose, we process your e-mail address and, where applicable, any additional information voluntarily provided by you when subscribing to our newsletter.
Processing is carried out on the basis of Article 6(1)(a) GDPR with your consent.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
You may unsubscribe from the newsletter at any time by using the corresponding link contained in the newsletter or by notifying us accordingly.
Your e-mail address will subsequently be removed from the mailing list.
Notwithstanding such removal, we may continue to store your e-mail address on a so-called blacklist in order to prevent future newsletter mailings to you.
Such storage is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest, as well as your legitimate interest, in preventing any future use of your e-mail address for newsletter distribution.
You have the right, on grounds relating to your particular situation, to object at any time to this processing of your personal data.
Use of Brevo (formerly Sendinblue)
For the distribution of newsletters, we use the services of Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany ("Brevo") within the framework of data processing on our behalf.
We transfer to Brevo the information provided by you during newsletter registration (e-mail address and, where applicable, first and last name).
The data processing serves the purpose of distributing newsletters and carrying out statistical analyses.
For the purpose of evaluating newsletter campaigns, the newsletters sent contain a 1x1 pixel image (tracking pixel) and/or a tracking link.
This enables us to determine whether you have opened the newsletter and whether you have clicked on any integrated links.
In this context, personal data such as your IP address, browser type, device information and the time of opening may also be collected.
Based on this information, user profiles may be created under a pseudonym.
The collected data is not used to personally identify you.
The collected data is used exclusively for statistical analysis aimed at improving newsletter campaigns.
The processing of your personal data is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in a targeted, effective and user-friendly newsletter system.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data.
Further information and Brevo's Privacy Policy can be found at:
https://www.brevo.com/legal/privacypolicy/
Use of the E-Mail Address for Product Availability Notifications
On our website, we offer a product availability notification service.
If an item is temporarily unavailable, you may enter your e-mail address on the respective product page and, provided that you have consented, receive an e-mail notification once the product becomes available again.
When the item becomes available, you will receive a one-time e-mail notification regarding the availability of the respective product.
Processing is carried out on the basis of Article 6(1)(a) GDPR with your consent.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
You may unsubscribe from availability notifications at any time by notifying us accordingly.
Your e-mail address will subsequently be removed from the distribution list.
Shipping Service Providers / ERP Systems
Transfer of the E-Mail Address to Shipping Service Providers for Shipment Status Information
Within the framework of contract performance, we transfer your e-mail address to the shipping service provider, provided that you have expressly consented to such transfer during the ordering process.
The transfer serves the purpose of informing you by e-mail about the shipment status of your order.
Processing is carried out on the basis of Article 6(1)(a) GDPR with your consent.
You may withdraw your consent at any time by notifying either us or the shipping service provider, without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Use of an External ERP System
For the purpose of contract performance, we use an ERP system within the framework of data processing on our behalf.
For this purpose, the personal data collected in connection with your order is transmitted to:
- Pickware GmbH, Goebelstr. 21, 64293 Darmstadt, Germany
- easybill GmbH, Düsselstr. 21, 41654 Kaarst, Germany
The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is carried out on the basis of Article 6(1)(b) GDPR.
Payment Service Providers
Use of PayPal
We use the payment service PayPal provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal").
The data processing serves the purpose of offering you payment via the PayPal payment service.
If you select and use a payment method offered through PayPal, the data required for payment processing will be transmitted to PayPal in order to fulfil the contract concluded with you using the selected payment method.
Such processing is carried out on the basis of Article 6(1)(b) GDPR.
All PayPal transactions are subject to PayPal's Privacy Policy, available at:
https://www.paypal.com/webapps/mpp/ua/privacy-full
Use of the Payment Service Provider Mollie
For payment processing on our website, we use the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands ("Mollie").
The data processing serves the purpose of offering various payment methods through Mollie.
If you choose one of the payment options offered by Mollie, the data required for payment processing will be transmitted to Mollie.
This includes, in particular, your payment details (for example bank account details or credit card information), your IP address, your internet browser and device type and, in certain cases, your first and last name, address details and information relating to the product or service purchased from us.
Such processing is carried out on the basis of Article 6(1)(b) GDPR.
Further information regarding data processing by Mollie can be found in Mollie's Privacy Policy:
https://www.mollie.com/en/privacy
Cookies
Our website uses cookies.
Cookies are small text files that are stored in the internet browser or by the internet browser on the user's computer system.
When a user accesses a website, a cookie may be stored on the user's operating system.
This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is accessed again.
Cookies are stored on your computer. Therefore, you have full control over the use of cookies.
By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data contained therein.
Cookies that have already been stored can be deleted at any time.
Please note, however, that if you do so, you may not be able to use all functions of this website to their full extent.
For information on how to manage (including disable) cookies in the most common browsers, please refer to the following links:
- Google Chrome: https://support.google.com/accounts/answer/61416
- Microsoft Edge: https://support.microsoft.com
- Mozilla Firefox: https://support.mozilla.org
- Safari: https://support.apple.com
Technically Necessary Cookies
Unless otherwise specified in this Privacy Policy, we use only such technically necessary cookies for the purpose of making our services more user-friendly, effective and secure.
Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services.
Certain functions of our website cannot be provided without the use of cookies.
For these functions, it is necessary that the browser can be recognized even after changing pages.
The use of cookies or comparable technologies is carried out on the basis of Section 25(2) TDDDG.
The processing of your personal data is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our services.
You have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data.
Use of Consentmanager
We use the consent management tool Consentmanager provided by Consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden ("Consentmanager").
This tool enables you to grant consent to data processing operations on our website, in particular the setting of cookies, and to exercise your right to withdraw consent already granted.
The data processing serves the purpose of obtaining, documenting and managing legally required consents and thereby complying with legal obligations.
Cookies may be used for this purpose.
Among other things, the following information may be collected and transmitted to Consentmanager:
- Date and time of website access
- Information regarding the browser used
- Information regarding the device used
- Anonymised IP address
- Opt-in and opt-out data
This data is not disclosed to any other third parties.
Processing is carried out for compliance with a legal obligation on the basis of Article 6(1)(c) GDPR.
Further information regarding data protection at Consentmanager can be found at:
https://www.consentmanager.net/privacy.php
Analytics and Advertising Tracking
Use of Matomo
We use the analytics tool Matomo provided by InnoCraft Ltd., 150 Willis Street, 6011 Wellington, New Zealand ("Matomo").
The data processing serves the purpose of analysing this website and its visitors.
Among other things, the following information may be collected:
- (Anonymised) IP address
- Information regarding the browser used
- Information regarding the device used
- Files clicked or downloaded
- Clicks on links leading to third-party websites
- Referrer URL
- URL of our website
- Number of visits
- Time of first visit
- Date and time of access
- Time zone
- Location data
Usage profiles may be created under a pseudonym based on this information.
The data collected through Matomo technologies is not used to personally identify visitors to this website and is not merged with personal data relating to the holder of the pseudonym.
Your data may be transferred to a third country outside the European Union for which an adequacy decision of the European Commission exists.
Cookies are used for this purpose to enable recognition of the internet browser.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Further information regarding Matomo can be found at:
Use of Shopware Analytics
We use the analytics service "Shopware Analytics" provided by shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany ("Shopware").
Shopware and we act as joint controllers with regard to the collection of your data and the transmission of such data to Shopware.
This is based on an agreement between us and Shopware concerning the joint processing of personal data, which defines the respective responsibilities.
Under this agreement, Shopware is responsible for all obligations except obtaining consent for the use of cookies or comparable technologies and compliance with the corresponding information obligations.
This applies in particular to the granting of data subject rights pursuant to Articles 15–21 GDPR.
You may also assert your data subject rights directly against us; we will forward your request to Shopware accordingly.
The data processing serves the purpose of analysing this website and its visitors.
Data is stored for marketing and optimisation purposes and is made available in reports, analyses and statistics.
The following information may be collected and processed:
- Customer group
- Visited pages
- Click paths
- Date and time of access
- Device information (resolution, pixel density, operating system)
- Referrer URL
- Browser information
- Locale settings
- Search queries
- Time zone
Cookies or comparable technologies are used for this purpose.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Further information regarding Shopware Analytics can be found at:
Use of Google Ads Conversion Tracking
We use the online advertising programme "Google Ads" and, within this framework, Google Ads Conversion Tracking.
Google Conversion Tracking is an analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
When you click on an advertisement placed by Google, a cookie for conversion tracking is stored on your device.
These cookies have a limited validity period, do not contain personal data and therefore do not serve personal identification purposes.
If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognise that you clicked on the advertisement and were redirected to the relevant page.
Each Google Ads customer receives a different cookie. Consequently, cookies cannot be tracked across the websites of Google Ads customers.
The information obtained through the conversion cookie serves the purpose of generating conversion statistics.
This enables us to determine the total number of users who clicked on one of our advertisements and were redirected to a page tagged for conversion tracking.
However, we do not receive any information that personally identifies users.
We use the Advanced Consent Mode implementation.
Even where consent has not been granted, user data may be transmitted to Google in the form of so-called "pings".
Such pings may contain, among other things:
- IP address for deriving the country of origin
- Date and time of page access
- URL of visited pages
- User agent information
- Referrer URL
- Information regarding website events such as conversions
Based on this information, Google models user behaviour in order to enable comprehensive usage analyses despite the absence of consent.
Your data may be transferred to servers of Google LLC in the United States.
For the United States, an adequacy decision of the European Commission exists under the EU-U.S. Data Privacy Framework (DPF).
Google has certified itself under the DPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Further information regarding Google's privacy practices can be found at:
Plug-ins and Other Tools
Use of Google Tag Manager
We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), on our website.
This application is used to manage JavaScript tags and HTML tags that are required in particular for the implementation of tracking and analytics tools.
The data processing serves the purpose of ensuring a needs-based design and optimisation of our website.
Google Tag Manager itself does not store cookies and does not process personal data.
However, it enables the triggering of additional tags that may collect and process personal data.
Further information regarding terms of use and privacy protection can be found on Google's websites.
Use of Google reCAPTCHA
We use the reCAPTCHA service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") on our website within the framework of data processing on our behalf.
The purpose of the query is to distinguish whether data is entered by a human being or by automated, machine-based processing.
For this purpose, your input is transmitted to Google and processed there.
In addition, your IP address and, where applicable, other data required by Google for the reCAPTCHA service are transmitted to Google.
Such data is processed by Google within the European Union and may also be transferred to servers of Google LLC in the United States.
For the United States, an adequacy decision of the European Commission exists under the EU-U.S. Data Privacy Framework (DPF).
Google has certified itself under the DPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Use of YouTube
We use the YouTube video embedding function provided by YouTube, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("YouTube").
YouTube is affiliated with Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.
The function displays videos stored on YouTube within an iFrame on our website.
The "Enhanced Privacy Mode" option is activated.
As a result, YouTube does not store information about visitors to the website.
Only when you watch a video will information regarding this activity be transmitted to YouTube and stored there.
Your data may be transferred to the United States.
For the United States, an adequacy decision of the European Commission exists under the EU-U.S. Data Privacy Framework (DPF).
YouTube has certified itself under the DPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Further information regarding the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy can be found in YouTube's Privacy Policy:
https://www.youtube.com/privacy
Use of Vimeo
We use plug-ins provided by Vimeo Inc., 555 West 18th Street, New York, NY 10011, USA ("Vimeo") for the integration of videos from the Vimeo platform.
When you access pages of our website containing such plug-ins, a connection is established to Vimeo's servers and the plug-in is displayed on the page by notifying your browser.
As a result, both your IP address and information regarding which of our pages you have visited are transmitted to Vimeo's servers.
If you are logged into Vimeo at the time, Vimeo associates this information with your personal Vimeo user account.
When using the plug-in functions, for example by starting a video via the corresponding button, this information is also associated with your Vimeo account.
Your data may be transferred to the United States.
For the United States, an adequacy decision of the European Commission exists under the EU-U.S. Data Privacy Framework (DPF).
Vimeo has certified itself under the DPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Article 6(1)(a) GDPR.
The processing of your personal data is carried out on the basis of your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.
Further information regarding the purpose and scope of data collection, further processing and use of data by Vimeo, as well as your rights and options for protecting your privacy, can be found in Vimeo's Privacy Policy:
Data Subject Rights and Retention Periods
Retention Period
Following complete performance of the contract, personal data will initially be stored for the duration of the statutory warranty period and thereafter in accordance with statutory retention obligations, in particular under tax and commercial law.
After expiry of the applicable retention periods, the data will be deleted unless you have consented to further processing and use.
Rights of the Data Subject
Where the legal requirements are met, you are entitled to the following rights pursuant to Articles 15 to 20 GDPR:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
In addition, pursuant to Article 21(1) GDPR, you have the right to object to processing based on Article 6(1)(f) GDPR and to processing for the purposes of direct marketing.
Right to Lodge a Complaint with the Supervisory Authority
If you believe that the processing of your personal data violates applicable data protection law, you may contact the competent supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH-3003 Bern
Switzerland
Telephone: +41 58 462 43 95
Right to Object
Where the processing of personal data described in this Privacy Policy is based on our legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right, on grounds relating to your particular situation, to object to such processing at any time with effect for the future.
Once an objection has been raised, processing of the affected data will cease unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves the establishment, exercise or defence of legal claims.